Remember the series of posts from this spring about vendor relations? I thought it was all pretty absurd back then, but it just keeps getting weirder and weirder.
This week, I got to say all over again what the hardware failure problems were and the impact they’ve had on my budget and our operation, and the [...]
Posted on August 13th, 2009 by Curt Lieneck
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(…three days later)
Vendor: I’m having trouble getting a response to your concerns from the Level II people since the product is out of warranty.
Me: I don’t understand. There is nothing mechanically or electronically wrong with the products. It’s the software drivers that don’t work. Why is that a warranty issue? Does software have a warranty?
Vendor: [...]
Posted on April 17th, 2009 by Curt Lieneck
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Bad Idea: Saving important files in the Trash. On purpose.
Posted on April 14th, 2009 by Curt Lieneck
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(continued from post of April 7)…
Vendor (3 days later) : Oh, I see now that you actually wanted to get the problem fixed. I’ve escalated your problem to Level II since a) I really want to help, and b) you didn’t seem very happy with the Level I response.
Me: That sounds promising.
(…and now we wait…)
Posted on April 14th, 2009 by Curt Lieneck
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Me: We’ve been having trouble with your print driver for months. It doesn’t work.
Vendor: You shouldn’t be having that problem.
Me: I know. That’s why I called you. Again.
Vendor: I really want to help, so I talked to our support people, who suggested you revisit the painfully obvious things you’ve already wasted a lot of time [...]
Posted on April 7th, 2009 by Curt Lieneck
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