Alan November Courses Online…Free!

Catie Bell let me know this morning that free online courses from Alan November Learning are available at no cost to Lab School teachers and administrators through pooled Title II funds. These are high quality, high impact online experiences that will absolutely improve your ability to conduct effective web searches, evaluate the information you find, [...]

Check Out Wordle

Want to give a different twist to a writing assignment? Try using Wordle. Here’s how the Wordle people describe the tool:

“Wordle is a toy for generating “word clouds” from text that you provide. The clouds give greater prominence to words that appear more frequently in the source text. You can tweak your clouds with different [...]

Spam on the Wane

Could it be that spamming is no longer a viable business model? System Administrator John Krug reports that incoming spam (that is, spam hitting the spam filter in front of the mail server) has declined just about 50 per cent in recent weeks. What a welcome development.

E-Mail Issues Better?

Over the spring break, we moved mail service to a newer, faster server to help address the slowdowns we’d seen last quarter (you may recall the issue with spikes in the number of simultaneous connections). Since the change, we’ve not seen any slowdowns or interruptions like the ones some of you reported. We also see [...]

IT’s a Big, Sweet Life: Vendor Relations, Part III

(…three days later)
Vendor: I’m having trouble getting a response to your concerns from the Level II people since the product is out of warranty.
Me: I don’t understand. There is nothing mechanically or electronically wrong with the products. It’s the software drivers that don’t work. Why is that a warranty issue? Does software have a warranty?
Vendor: [...]

Bad Idea Hall of Fame

Bad Idea: Saving important files in the Trash. On purpose.

IT’s a Big Sweet Life: Vendor Relations, Part II

(continued from post of April 7)…
Vendor (3 days later) : Oh, I see now that you actually wanted to get the problem fixed. I’ve escalated your problem to Level II since a) I really want to help, and b) you didn’t seem very happy with the Level I response.
Me: That sounds promising.
(…and now we wait…)

IT’s a Big, Sweet Life: One Moment of Many Today

Me: We’ve been having trouble with your print driver for months. It doesn’t work.
Vendor: You shouldn’t be having that problem.
Me: I know. That’s why I called you. Again.
Vendor: I really want to help, so I talked to our support people, who suggested you revisit the painfully obvious things you’ve already wasted a lot of time [...]

Keeping Track of Our Stuff

One of the policies that seems to need frequent repeating is that all school technology purchases need to be cleared with IT Director Curt Lieneck prior to purchase. This applies to hardware, software, hosted services, and all peripheral devices and accessories, regardless of funding source, including donations. I’m not trying to rain on anyone’s parade, [...]

iPhone Apps Go Retro, Skype Also Arrives

Among the top selling applications for the iPhone is none other than the old favorite, “The Oregon Trail.”Check it out in the App Store in iTunes. The release of Skype for iPhone and iPod touch is also a big deal, allowing you to make phone calls over wi-fi networks.