Remember the series of posts from this spring about vendor relations? I thought it was all pretty absurd back then, but it just keeps getting weirder and weirder.
This week, I got to say all over again what the hardware failure problems were and the impact they’ve had on my budget and our operation, and the vendor’s engineers still can’t recreate the driver problem without more information from us, despite the fact that several other customers have experienced the same problem. We’ve been reporting these issues for at least two years. Let me say that again: two years.
Like Yogi Berra once said, “It’s like deja vu all over again.” After 11 years in the trenches, I thought I had taken all the best Kafka-esque shots out there, but apparently I haven’t.
.
Posted on August 13th, 2009 by Curt Lieneck
Filed under: Vignettes