Ten Years on the Job: Gratitude and the DIT

Today, I complete ten years as the school’s IT Director. What a wild ride it has been! To start this new school year, I thought I’d share a few reflections on this decade of change in this and upcoming blog posts. First things first: let me start by thanking those who’ve blessed me with their support and encouragement over the years. I could not have survived the growing pains we’ve seen without it. I’m grateful to you all.  Thanks to:

  • Peter and Shandor, both now at the Latin School, for encouraging me to apply for the job and advocating for my hire 
  • Lucinda, our former Director, for having the courage to hire a teacher untested in the IT world
  • Tony, our Facilities chief, Scott, his #2, and the firemen for always going the extra mile to help my team and I get what we need out of our aging buildings and infrastructure
  • The administrative team, for supporting new initiatives, being patient with the bumps in the road, and challenging me to do better when we need it
  • The faculty and staff, for their cooperation and patience—and especially those with a vision for how technology can create new learning opportunities and the willingness to step outside their comfort zone to try them
  • Our Business Office staff, for their generous, cheerful help with the increasing amount of paperwork a growing IT operation generates
  • Sandy and Brent in the Registrar’s Office, for their hard work, expertise, and willingness to share it when it comes to managing the increasingly complex task of managing school data
  • Our parents, for their ongoing support of our technology programs 
  • The University’s Networking Services Group, for  helping me make Lab a visible, active member of the University technology community 
  • Jack, our account exec from Apple, for being a stand-up guy 
  • My Information Systems team, for putting up with everything I don’t know and helping me climb the ever-steeper learning curve each day (I would match this team with ANY school IT team in the country–I’ve seen a lot of them in my travels, and I hope our school community appreciates what a collection of all-stars we have right now) 
  • Dr. Magill, our current Director, for recognizing publicly and privately the value of technology to our school community and stepping up with the resources to walk the talk
  •  And, most of all, Dave, my boss, who has been a tireless mentor and advocate, both personally and professionally, showing  boundless understanding, kindness, and active, purposeful support in moving our tech operation from a small collection of old hardware and a hand wired network to the robust, enterprise level computing operation we are today 

I don’t know if I’ll do this another ten years or not. The learning curve gets steeper ever year, and every success sets the bar higher still–that’s just the nature of the game. But for however long I stick with it, I’ll keep thinking about all the fine people around me here at Lab and what a privilege it is to work in such august company.  Have a great start to this new school year!

Tumblr Link Added in Blogroll

I’ve enjoyed starting to use Tumblr, a moblogging tool with some more capabilities than Twitter and the cleanest, easiest interface I’ve seen. It doesn’t integrate with WordPress (yet?), so it’s in my blogroll below. Its title is “In the Moment: Hailstones from the Infostorm.” I use it for those quick items that strike me as funny, pithy, or otherwise engaging that I don’t want to or can’t use Twitter for.

@ Educause regional in Chi, hi…

@ Educause regional in Chi, higher ed tackling many issues we do in K-12, uisng web 2.0 tools in teaching, risk/reward of using web apps.

at CoSN: Int’l Symposium revea…

at CoSN: Int’l Symposium reveals whole world wrestling with 2.0 power, opportunity, challenges, some remarkable successes

Big fun wiki: obsoleteskills.c…

Big fun wiki: obsoleteskills.com

Dueling with Inevitability

Dueling with inevitability is, well, inevitable when managing IT. There is a relentless logic to many technology developments, which I suppose is, well, inevitable when dealing with zeroes and ones. You can see the endgame coming, and you’re still amazed by the speed with which it arrives.

So there is a choice to make. Do you see inevitability as a problem or an opportunity?

Example: New operating systems make much loved older software obsolete. New operating systems are inevitable. So is obsolescence. Is there really a point to hanging your head and wishing the vendor had made a different choice? Or railing against the forces of entropy? Why not seize the opportunity to reexamine the goals you had for using the software you did, evaluating whether or not those goals were met, and coming up with new, more ambitious goals that reflect recent changes in the educational landscape, and then seeking out new means to achieve them?

Example: It’s inevitable that every student will eventually bring a computing device of his or her own to school every day (most do already, but we pretend it doesn’t really matter since the phones don’t quite look like a computer yet and they mostly keep them in their pockets because they get in trouble if they don’t). We can see this as a classroom management problem, or an opportunity to rethink what we do in classrooms while we still have a chance at grabbing some initiative (the clock is seriously ticking on this). Better yet, we can cut to the chase and make it possible to equip the students with a device that’s specifically built and configured to help us take advantage of a common tool kit, carefully selected as one set of means to achieve the renewed, shared goals we have.

There is an old Monty Python clip that shows a hitchhiker climbing into a car that stopped to pick him up. He sits down, closes the door, and looks over at the driver only to find it is a crash test dummy. The camera cuts to the look of terror on the hitchhiker’s face and then cuts to a long view as the car crashes into the inevitable wall.

It doesn’t have to be that way with technology. Even in the face of inevitability, there is always a choice to be made about how we respond.

A Tech Trio for the New Year

A lot of good things come in threes: Eric Clapton, Jack Bruce, and Ginger Baker made Cream a supergroup for the ages. Celery, bell pepper, and onion, the “trinity” of cajun and creole dishes. Larry, Moe, and Curly (sorry, Shemp fans). Tinker to Evers to Chance. Shake, rattle, and roll. Bacon, lettuce, and tomato.

The same holds true now in independent school technology. With the arrival of the ISEnet Ning, there is now a pretty much comprehensive suite of tools to use to share, learn, and build relationships with other educators. These tools are all heavily used and offer lots of support, expertise, and encouragement in moving forward with technology.

The new kid on the block is the ISEnet Ning site. Ning is a free social networking service that offers anyone the ability to set up their own social network. Like Facebook or MySpace, you can invite and message with friends, share your thoughts on a blog, join online discussions on topics of interest, share photos, audio files, links, and video, start groups of like-minded friends, and more.

When this site was first announced, I thought, “Great. Another online community to join. Just what I need.” But I have to say, it’s pretty addicting. Many of my online friends - mostly peers at other institutions - are on it, and the options for interacting with them all accommodate however little or much time I have to give to it. Give it a try! It’s not just for tech folks, btw.

The second tool is the School Computing Wiki. Anyone can add content on any topic. It’s a compendium of what educators know, believe, and practice when it comes to the theory and practice of educational technology. There’s a lot of hard-won wisdom there for you. And you can add yours to the mix!

The venerable member of this trio is the ISED-L listserv, which is an e-mail listserv that’s been around for a long time. It’s an active list, so you may want to choose to receive mail in digest form, but it’s a rare week that does not see an engaging question evoke many thoughtul answers. While there are a lot of tech questions asked, there are also recent threads on diversity, curriculum, admission policies, and many other aspects of independent school life. I’m a big fan of ISED-L, but I’m partial since I’m one of the three listserv co-managers. If you do sign up, just remember that replying to a message sends it to the whole list, and posts by members aren’t moderated, so caveat emptor…

There is some synergy among these three online services; my friend Demetri Orlando and others ensure that there is cross talk and some cross posting so that we can share the best of what all three tools have to offer. If one of your new year’s resolutions is to learn more about technology, your timing could not be better. Come and see what this tech “trinity” can do for you!

Happy new year to all!

Watch the Show, Don’t Be the Show…

“We want to watch the show, not be the show.”
– Miles, the river guide

A couple of weeks ago, I had the great pleasure of rafting the Upper Gauley River again, one of the great whitewater trips in the world. There are five major Class V rapids in this stretch of water, the last of which, Sweet’s Falls, includes a 14 foot vertical drop before settling in to a calmer pool below.

It’s a popular place for rafts to congregate and eat lunch on the busy river so you can watch boats find the right line above the rapid and make the huge drop successfully, as most do without incident. But some rafts flip, often in spectacular fashion, which can be quite a show.  The crowd pitches in to help the rafters-turned-swimmers, so the danger, though real, is reduced, and a good time is had by all.

Our superb guide, Miles, was careful to say before we ran Sweet’s, that “we want to watch the show, not be the show.” We ran Sweet’s perfectly thanks to his able guidance and our strong paddling, thus avoiding being the show.

On the long drive home from West Virginia after a glorious day on the river, I realized that Miles’ quote was a good takeaway for work.

My IT team and I don’t want to be the show, which we are when technology does not perform as advertised, we miss a detail in our planning, or don’t communicate as effectively as we might.

We would much rather watch the show that happens when our clients, empowered by good equipment, the right preparation, and a good read of the river’s hazards, paddle hard and run tough tech rapids successfully. Next best is to be there in the calmer pool below to get them back in the boat and paddling when things don’t go the way they planned. The exhilaration we can share at these times is a lot more fun than being the ones who flip the boat. I think I’ll add this quote to some of our project planning documents.

Thanks, Miles. See you next year for the fall draw on the Gauley.

I’m always on the lookout for quotable quotes – feel free to send a comment with one you like!

“Game, Set, Match!”

One of the more provocative voices in educational technology belongs to Gary Stager of the Thornburg Center. In a recent presentation at an Anytime, Anywhere Learning Foundation workshop, he expressed dismay with many educators’ seemingly intractable resistance to recognizing the instructional power of thoughtfully applied technology.Gary mentioned that not long ago, a local Dominick’s grocery store had donated 5% of its one-day profits to local schools for student laptops. “When even Dominick’s gets it, “ he said, “it’s game, set, match!”His words stuck with me. Since then I’ve noticed a few more extreme signs that technology is so entrenched in mainstream culture that educators no longer have a leg to stand on when they ignore its importance in students’ lives.

Country artist Brad Paisley had a hit song and video this summer with “Online,”a catchy, up-tempo satire about people who try to be “so much cooler online” by reinventing themselves on MySpace. Nashville commenting on MySpace…who’d have imagined?

It gets better. Even bluegrass musicians are singing about technology. Grammy winning artist Tim O’Brien laments a software crash while trying to download a jpeg in the very funny “Running Out of Memory for You:”

“Well I got an email from you darlin’

It said you’d sent me a file

It was a full-length picture, jpeg format

But I never got to see you smile

I thought of what you might be wearin’

Just then my server software froze

I tried rebooting, tried compression

But it would not open past your nose”

The ultimate sign, however, was yet to come. In mid-August, I rode in one of my favorite organized bicycle tours in Indiana, the Amishland and Lakes Tour. The longer routes take cyclists way off the beaten path of touristy Shipshewana and Nappanee into Emma, Topeka, and other small, yet thriving Amish communities. Riders pass friendly Amish families offering sweet treats and homemade mint tea in the shade of old oaks on the front lawns of tidy working farms. One also sees woodworking, harness, buggy, and bicycle shops, schools, and other sights common to Amish life. It’s a wonderful way to spend a day (and it is definitely fun to pass horse drawn buggies on your bike).

But one also sees something unexpected: Amish people using technology. I saw weed whackers, steam powered log splitters, boats with outboard motors, cell phones kept in communal phone booths. I found I had to make a special effort to watch the road in front of me during such curious distractions.

As I drove home after the ride, Gary’s words came back to me, and it hit me how right he was. If even the Amish have figured out how to integrate useful technology in their culture, is there anything more that needs to be said about schools?

I look forward to the new school year and the spirited discussions about technology it will surely bring. But one conversation I’m no longer interested in having is whether or not a school can say it is doing a good job of educating students without addressing what technology means to students and how we can use it wisely and thoughtfully in learning. It really is “game, set, match.” The signs are everywhere if you’re paying any attention at all.

————————————————————————————–

Brad Paisley. Online. BMG, 2007.

Tim O’Brien. Runnin’ Out of Memory for You. Sugar Hill Records, 2005.

Notes from Meatspace

I always loved teaching kids about writing. Helping them figure out how to say just what they meant and watching them discover they could entertain, inform, provoke, and create with their words was wonderful fun.

How ill prepared I was for the wasteland of techspeak. Something bad happens to intelligent, caring, thoughtful people when they start spending time with technology. They start murdering the English language (I’m sure the same thing is happening in other languages, too, but English is the only one I speak). When I encounter egregious abuses, I jot them down, partly because I want proof I didn’t imagine them, partly because someone has to document the decline of civilization as we know it, and partly because some of them are just plain hilarious. I can’t resist the urge to share some of them with you.

Mind you, these are real things actual people said, and they were being serious when they said them. I swear. I couldn’t make some of these up if I tried. Try these on for size:

o During a discussion of how to change the way computer users verify their identity on campus, there was consensus that a type of proxy server called Squid needed to be retired. The proposed process was termed “desquidification.”

o Another agenda item that day included the word “defuzzify.” I learned that when computers try to guess what you meant to type when you type something incorrectly, it’s sometimes called “fuzzy matching.” It takes a lot of computing horsepower to do this, so sometimes people want to stop doing it to make things run faster. Hence, “defuzzify.”

o Instead of rebuilding or restructuring a system, it is “re-architected.”

o If one can actually accomplish a given technology task, it is “implementable,” which I think is lamentable.

o In technology, any word can be a verb. We don’t summarize anything briefly, we “thumbnail” it (the idea for this blog post came to me after recoiling in horror when I realized I had actually said this – I’ve been trying to make amends ever since). When we want to put something new in place, we “obsolete” the old thing. I’m not kidding.

Had enough? I have lots more, but I promised no rants in this blog. Just one more for today, and it’s my favorite.

When you are not in cyberspace or virtual space, but instead working, playing, meeting, and living with real human beings who are physically present, do you know where you are? You’re in meatspace. How flattering. It makes me feel so special.

No doubt you tech heads out there have many such pearls to share. I’d love to hear them. But for now, I’m signing off and heading back to meatspace.